IT Support Engineers
(Levels 1 - 4)
We are currently recruiting for a number of Level 1 – 4 IT Support Engineers to work on a critical defence project in the Hereford area.
IT Support Engineers
IT Support Engineer (Level 1 -4)
Hereford
Salary Negotiable – Depending on level / experience
Thorn SDS is a niche Managed Service Provider, based in Alton, Hampshire, who are committed to enabling technology organisations and professionals to thrive within the Space, Defence and Security sectors.
We are currently recruiting for a number of Level 1 – 4 IT Support Engineers to work on a critical defence project in the Hereford area.
You will be responsible for supporting Windows-based systems, managing legacy server environments, and facilitating the transition to a cloud-based infrastructure. These are hands-on roles that span Levels 1 to 4 support, providing opportunities to engage with a wide range of IT challenges in a secure and dynamic environment.
The role will involve:
Providing comprehensive IT support for Windows-based systems, ensuring optimal performance and uptime
- Managing and troubleshooting legacy server environments, addressing hardware and software issues promptly
- Supporting the transition from legacy servers to cloud-based infrastructure, contributing to planning, execution, and ongoing maintenance
- Resolving technical incidents and service requests across Level 1 to Level 4 support, ensuring timely resolution and excellent user satisfaction
- Monitoring system performance, implementing updates, and maintaining compliance with security protocols and defence standards
- Collaborating with cross-functional teams to ensure seamless integration of cloud services with existing systems
- Documenting procedures, configurations, and troubleshooting steps to support knowledge sharing and continuous improvement
- Adhering to strict confidentiality and security guidelines, maintaining compliance with defence regulations
- Participation in a 24/7 on-call rota to ensure continuous operational support and timely issue resolution.
To join us you will need:
- Proven experience as an IT Support Engineer, ideally within defence, government, or similarly regulated industries
- Strong expertise in Dell hardware and Windows operating systems
- Hands-on experience managing legacy servers and transitioning to cloud-based infrastructure
- Proficiency in troubleshooting a range of IT issues, with experience across Levels 1-4 support
- Familiarity with virtualisation technologies (e.g., VMware, Hyper-V) and networking concepts
- Solid understanding of cybersecurity best practices and compliance requirements in secure environments
- Excellent communication and problem-solving skills, with the ability to work independently and as part of a team
- Relevant certifications such as Microsoft Certified: Azure Administrator, CompTIA Security+, or Dell Technologies certifications are advantageous
- Flexibility and a proactive approach to managing critical incidents outside standard working hours are essential.
The benefits you’ll receive:
- Supported Training & Development
- 25 days annual leave (plus Bank Holidays) (pro-rata)
- Free, onsite parking
- Cycle to Work Scheme
- Employee Wellbeing Scheme
- Employer Pension Contributions
- Personal Development Opportunities
Join us in supporting critical defence operations while advancing your IT career in a unique and rewarding role!
All applicants must be eligible to obtain National Security Clearance and hold the Right to Work in the UK.
To apply please upload your CV below and press Submit.
For more information, please contact us:
Email: recruitment@thornsds.co.uk or
Tel: 01420 540240 / 07355 676597
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