Service Delivery Manager We are seeking a confident and persuasive communicator with an eye for detail to take on responsibility for improving the delivery of services to our strategic partners and to secure new business within the Defence, Space and Security sectors. Hybrid Working Human Resources Health & Safety Managed Services Hybrid Working Human Resources Health & Safety Managed Services Salary: Negotiable  Hours: Full time  Based: Alton, Hampshire, with some travel to customer sites This is a management level position and an integral role within the Head Office team. This position is responsible for improving the delivery of services to our key strategic partners and for generating opportunities to secure profitable work for the company within the Defence, Space and Security sectors. Responsibilities are varied, wide-ranging and are focussed on two areas; external service delivery and business development. The role also includes line management responsibilities of a small team of IT Engineers in training. External service delivery: Communicate professionally with strategic partners to understand their needs Collaborate with internal staff to facilitate client need fulfilment Produce and present monthly management reports Monitor and contribute to the achievement of contract KPIs Review, understand and apply contract requirements Project manage the delivery